Tuesday, 25 August 2009

re: palm oil. Reply from an Australian food supplier.

Good Afternoon,

Thank you for your recent email in regards to the usage of Palm Oil in our Coles branded items.

We wish yo advise you that we have forwarded your comments to our Quality Control Team for their immediate attention.

We have been advised that we are presently investigating all sustainable options for this ingredient. We also currently hold specifications for our entire Housebrand range, so should you have a query regarding the specific status of a product, we can provide this information to you on a case by case basis.

Moving forward, we have developed guidelines for the labelling of our Housebrand range, that will assist our customers with the identification of Palm Oil in all our Housebrand products and you will see these labelling changes occurring as we convert our packaging.

Coles Supermarkets is committed to providing a high level of service and feedback such as yours helps us to continually improve.

Yours sincerely

Lucinda Moses