Saturday, 21 November 2009

Good customer relations

PERSONAL NOTE: A reply to a supporter who enquired about this company's use of palm oil. Look at how much care the company has taken with its reply, and compare this to replies from non-caring companies such as Mars.



Many thanks for your e-mail regarding the work you are doing to raise awareness about the destruction of the rainforest and your questions about our own rainforest activities. It’s good to hear of your commitment to raising awareness of these important issues.

For the first stage of our Yorkshire Rainforest Project (our family business’s pledge to save an area of rainforest the size of Yorkshire), we are working with the Rainforest Foundation UK in Peru’s Amazon rainforest to save an area of rainforest larger than the Yorkshire Dales.

The project is working with the Ashaninka community who live in the Selva Central region of Peru and call the rainforest home. With our support, the Rainforest Foundation UK will help the community to gain the skills and confidence to protect their rights and to help families make a living by developing small-scale sustainable livelihoods so that they can manage and look after the rainforest for future generations. Orang-utans are not native to this project area, although they may play a part in future stages of our rainforest saving activities.

You also asked about whether we use Palm Oil in any of our Bettys specialities. With all our specialities we look for the highest quality ingredients from sustainable sources so, although we do need to use a small amount of palm oil, it is certified organic from South America. The suppliers who source our palm oil are committed to sustainable development and are members of the RSPO, the Roundtable for Sustainable Palm Oil, who are working in cooperation with the World Wildlife Fund to make sure that palm oil is farmed responsibly and with regard to conservation of natural resources and preservation of biodiversity.

I do hope this information is helpful to you and if you have any further questions please do let me know.

Thanks again for getting in touch, and all best wishes

Sam Gibson

Samantha Gibson

Bettys & Taylors of Harrogate

Tel: 01423 814000